Legal notice

Legal Notice

Company name: The Watch Box Co. 

Legal form: PTY LTD 

Contact information: support@thewatchboxco.com.au

Website operator: The Watch Box Co. 

Primary domain: thewatchboxco.com

 

Right of Withdrawal - EU Customers Only
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

How to exercise your right of withdrawal: To exercise your right, notify us before the withdrawal period expires through: 

If by email, please include your order number, name, and a clear statement that you wish to withdraw from the contract.

Returning your items: Once you have notified us of your withdrawal, you must return the goods to us without undue delay and no later than 14 days after notifying us. Return shipping costs are [borne by the customer / covered by The Watch Box Co. — choose one and delete the other].

Refunds: We will reimburse all payments received from you, including standard delivery costs (excluding any additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer). We will process your refund within 14 days of receiving the returned goods, using the same payment method you used for the original transaction.

Condition of returned goods: You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.